Frequently Asked Questions
Find answers to the most common questions about ordering from Bales Clothes.
Orders & Shipping
How do I place an order?
Simply browse our products, add bales to your cart, and proceed to checkout. You’ll need to create an account to complete your purchase.
Do you ship worldwide?
Yes! We ship from our warehouse in China to destinations worldwide. Shipping costs are calculated based on weight and destination.
How long does shipping take?
Delivery typically takes 7–14 business days depending on your location. Tracking information is provided once your order ships.
Do you offer free shipping?
Free shipping is available on orders over $500 USD.
What shipping carriers do you use?
We ship via DHL, FedEx, and local carriers depending on the destination.
Products & Bales
What is a “bale”?
A bale is a wholesale bundle of vintage clothing. Each bale contains a specific quantity of a particular product type (e.g., 50x T-Shirts). Items within a bale may vary in colour, size, and specific style.
What condition are the items in?
All items are Grade A quality — sorted, inspected, and selected for resale. Minor signs of vintage wear may be present, which is part of the authentic vintage appeal.
Can I request specific sizes or colours?
Our bales are assorted. If you have specific requirements, please contact us and we’ll do our best to accommodate.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Amazon Pay. All transactions are processed securely.
Do you offer payment terms for bulk buyers?
For established wholesale buyers, we may offer payment terms. Contact us to discuss your requirements.
Returns & Refunds
What is your return policy?
Due to the nature of our bale products, all sales are final. However, if there is a significant quality issue, please contact us within 7 days of receiving your order.
What if items are damaged?
If your bale arrives damaged, please take photos and contact us immediately. We’ll assess and work towards a resolution.
Wholesale & Bulk Orders
Do you offer discounts for large orders?
Yes! Contact us for custom pricing on large-volume orders, containers, or regular supply agreements.
Can I mix different products in one order?
Absolutely. Mix and match across all our product categories.
Are you looking for suppliers or partners?
We welcome partnership inquiries. Contact us to discuss wholesale partnerships.
Still Have Questions?
Contact our support team and we’ll get back to you within 24 hours.